Riddle me this, Batman...
Why is it that when attempting any "easy step-by-step" activity related to administrative/ financial system of a bank or an education institution, the customers, will end up on their help lines at least once while attempting to complete the process??
Does this make sense? Easily not, I am being distracted by kak "line holding" music while waiting for "the next available operator to attend to my call...which is important to them...and I am being patient".
Here is a link to a friend of a friend's blog, who is trying to create dialogue on improving our education systems... I say, Let's just start with getting their admin systems to WORK!!